Question: I don't live in Texas. Can you still design a custom patio enclosure system for me?

Answer: Yes. More than 80% of the enclosures we manufacture are shipped to customers all over the country.

Question: Do you offer a thicker vinyl than the 20mil?

Answer: Yes, it is possible to get a heavier vinyl, however we have found that it isn't necessary because we have engineered our products to work in all types of harsh conditions including wind, rain, salt water and freezing temperatures.

Question: We aren't sure if we will need to install the curtains on the inside or outside walls. What is your opinion about interior and exterior installation?

Answer: We have clients that install them both on the inside and outside. While we believe that outside is the best, we realize that this isn't always possible. Our design engineer will work with you to figure out the best placement of the product which may include both inside and outside if your situation requires it.

Question: Where do the zippers on the climate control curtains attach to the house?

Answer: Curtains that are next to each other will zip to each other. Curtains that are hung next to walls or posts will be zipped to our special flap closures attached to the wall or post.

Question: Do the climate control curtains zip across the bottom?

Answer: Our engineers have determined that the tie-downs are the best way to secure the bottom of your climate control curtains to a knee wall or floor. If you are doing the installation on your own or with a local contractor, our designer will include placement locations with your installation instructions.

Question: What kind of warranty does EnclosureGuy.com include with the products that I buy?

Answer: We provide a three-year warranty on all of our products. The first year includes a workmanship warranty and a 100% satisfaction guarantee. The second and third years include free repairs on products. The customer is responsible for shipping the enclosures back to us.

Question: How long will the clear valor curtains remain clear and work properly?

Answer: Clients typically get around 10 years of life from their enclosures when they are properly cared for. We offer a cleaning and scratch remover that will ensure years of quality use from your enclosure. For more information on how to extend the life of your enclosure, be sure to see our "Care and Handling" section.

Question: Do you have a local installer for my curtains?

Answer: Outside of Texas, most folks hire a general contractor or handyman to do the install. Your enclosure will come with a How To Guide. If you need extra assistance beyond the instruction guide, you can call us and we will glady help you out.

Question: How do Home Owners Associations normally respond to home owners who want to use your product?

Answer: We have found that most Home Owners Associations have no problems with our products since they are completely removable and in most cases, roll up completely out of sight. In the event that your enclosure can't be hidden by your home's natural architecture, we offer valances that will hide and protect the enclosures.

Question: Our Fire Marshall would like a copy of the fire rating specifications. How can I get a copy?

Answer: When you are talking to your sales representative, be sure to ask them for a copy of the fire rating specifications. We have them for every product that we install.

Question: Our local government has passed a smoking ban and now the only place that we can serve smokers is on our patio. Can EnclosureGuy.com help me find a solution?

Answer: Yes we can. We have a wide variety of solutions to protect your patrons from the elements including sun screens and clear valor climate control curtains. Everything we manufacture is custom built for your building so that everything fits and looks perfect.

Question: Who is EnclosureGuy.com and how long have you been in business?

Answer: Our incorporated name is Landmark Awning and Enclosures, LLC. We have been in business for over 26 years. The owner, Clint R. Oliveria, has more than 30 years of innovative design and building experience. Clint's education comes from the highly selective Tabor Academy in Marion, Massachusetts. After graduating from Tabor, Clint went on to the Washington County Technical College in Calais, Maine where he studied Wooden Yacht design and construction.

Question: Is EnclosureGuy.com rated by the Better Business Bureau?

Answer: EnclosureGuy.com is incorporated as Landmark Awning and Enclosure, LLC. We have been accredited by the Better Business Bureau since October of 2007 and we have an A+ rating with them. You can click right here for our complete BBB listing.

Question: How easy is it to install the outdoor shades and that you sell?

Answer: Everything Outdoor Shades sells is custom designed to fit in your space. Most installations are very simple and will only take a few minutes (see the video on the left for an example of our most common kind of installation). However larger more complicated installs may be best done by a professional. During the purchase process, this is something you can talk to your Outdoor Shades representative about.